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We are committed to protecting your privacy. It is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations under the UK data protection rules (including associated guidance) (the "Data Protection Laws"). This privacy policy outlines how Sussex Door Solutions will use, store and share your personal data, and supplements any other fair processing or privacy notices provided to you.

If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact us by email at

This policy applies to any personal data that we collect about you when you:

  • Visit our website: (our "website")

  • Request information from us

  • Request brochures or other materials from our website

  • Contact us directly


In this privacy policy, the terms "we", "our", and "us" are used to refer to Sussex Door Solutions.

We are a controller of your information which means that we are responsible for looking after it. We will use your personal data fairly, lawfully and in a transparent manner, and in accordance with the Data Protection Laws.


This site receives, collects and stores any information you enter on our website or provide us in any other way. In addition, the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history is collected. Software tools to measure and collect session information may be used, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Personally identifiable information (including name, email, communications); comments, feedback, product reviews, recommendations, and personal profile can be collected


We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our website or through your communications with us. You may share personal data about yourself and your circumstances by:

  • filling in forms on our website, registering to use our website, and continuing to use our website including submitted online door designs;

  • giving us information about yourself in any communications with us either by telephone, e-mail, post or otherwise, either in connection with your account or to report a complaint or issue;

  • placing an order to buy goods from us;

  • providing your details when you request information or materials from us;


You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to provide goods, services and/or information to you or respond to your queries.

We collect personal data about you:

  • when you visit our website, including details of your visits to our website including, but not limited to, Internet Protocol (IP) address used to connect your computer to the internet, MAC addresses, traffic data, location data, your login information, time-zone setting browser type and version, browser plug-in types and versions, operating system and platform, weblogs, cookies and other communication data, and the resources that you access.

  • when you call us


We may receive personal data about you from other third parties, including:

  • social media websites such as Facebook

  • where we have been provided your information from a third party database, where you have given consent for your information to be shared with us;


The main purpose for which we use your information is to provide you with the information, goods and services that you request from us. We also use your information:

  • to provide you with information that you request from us or which we feel may interest you. We may, on occasion and, where appropriate where you have consented, send you marketing information by email or post. This can include notifications about the launch of new goods, services, offers or other relevant news articles that you might find interesting. You have the right to object to receiving marketing, or to remove your consent to marketing (as applicable) at any time. If you would like to stop receiving such information from us, please click on the "unsubscribe" link in any such emails that we send to you, or use the contact details at the beginning of this policy;

  • for research about our customers’ behaviour and our products and services generally;

  • to develop and improve our services;

  • to administer and improve our website to ensure that content is presented in the most effective manner;

  • to notify you about changes to our goods and services;

  • to provide customer support;

  • provide you with goods and services as requested by you;

  • carry out research to understand our customers and how they use our products and services; and

  • develop and improve our services to you and to our other customers.


Necessary for the entry into or performance of a contract

When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order for goods or services), we will need to collect, process and share (as further detailed below) your personal information. Failure to provide the requisite personal information when placing your order and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our goods and/or services to you.

Legitimate business interests

We use your personal data (excluding special categories of personal data) as set out in this privacy policy for the legitimate interests of our business, particularly to enable us to:

As indicated below, we may also pass your personal data to members of our group and other third parties and this is also for our legitimate business interests.

We are required to carry out a balancing test of our legitimate business interests in using your personal data outlined above against your interests and rights under the Data Protection Laws. As a result of our balancing test, which is detailed below, we have determined, acting reasonably and considering the circumstances, that we are able to process your personal data in accordance with the Data Protection Laws on the basis that we have a legitimate business interest.

We have a legitimate interest in processing your information as:

  • we will both benefit from the ability to enforce or apply rights under any contract between us;

  • we would be unable to provide our goods and services without processing your information;

  • we have a legitimate interest in providing you with information about our goods and services which might be of interest to you;


We may share your information with the other members of our group of companies but only for the purposes specified in this privacy policy.

We may also use a number of carefully selected third parties to supply us with products and services. We will only share your information with these suppliers where it is necessary for them to provide us with the services we need. We share the following information:

  • Log data e.g. IP address, approximate geographic location, type of device, operating system name and version, device manufacturer, browser information (type, version) and screen resolution;

  • Web Traffic Data e.g. data stamp, URL of the visited page, URL of the last webpage visiting, history of your interaction with our websites.


This website is hosted on the platform. provides the online platform that allows this website to offer our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.


If you don’t want us to process your data anymore, please contact us at


The right to modify this privacy policy is reserved at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If material changes to this policy are made, you will be notified that it has been updated, so that you are aware of what information is collected, how it is used, and under what circumstances, if any, it might be used and/or disclosed.


If you would like to: access, correct, amend or delete any personal information the website collected from you, you are invited to contact us at

Privacy Policy: FAQ
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