PRIVACY POLICY
1. Introduction
Sussex Door Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, request a quotation, or purchase our products and installation services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related data protection laws.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: sussexdoorsolutions@gmail.com
2. Who We Are
In this Privacy Policy, “we”, “us” and “our” refer to Sussex Door Solutions.
We are the data controller for the personal data we collect and are responsible for ensuring it is processed lawfully, fairly and transparently.
3. When This Policy Applies
This policy applies when you:
- Visit our website: www.sussexdoorsolutions.com
- Request a quotation or information from us
- Contact us by email, phone or contact form
- Purchase external doors or installation services from us
4. What Personal Data We Collect
We only collect personal data that is necessary for our business operations. This may include:
- Name
- Email address
- Telephone number
- Postal address (for surveys, delivery or installation)
- Details of your enquiry or quotation request
- Information relating to your order, installation or aftercare
- Payment information (processed securely via third-party providers — we do not store card details)
Website and technical data
When you visit our website, we may also collect:
- IP address
- Approximate location
- Browser type and version
- Device information
- Pages visited and time spent on the website
This information helps us understand how visitors use our website and improve its performance.
5. How We Collect Your Personal Data
We collect personal data when you:
- Fill in forms on our website (e.g. contact or quote requests)
- Contact us by email or telephone
- Request information or brochures
- Place an order or request an installation
- Communicate with us regarding customer support or enquiries
You are not required to provide personal data, but if you choose not to, we may be unable to provide quotations, services, or respond to your enquiries.
6. How We Use Your Personal Data
We use your personal data to:
- Provide quotations and information you request
- Supply and install external doors
- Arrange surveys, deliveries and installation appointments
- Communicate with you regarding your order or enquiry
- Provide customer support and aftercare
- Improve our products, services and website
- Comply with legal and regulatory obligations
7. Legal Bases for Processing
We process your personal data under the following legal bases:
Contract
Where processing is necessary to provide goods or services you have requested, including quotations, supply, and installation services.
Legitimate Interests
Where processing is necessary for our legitimate business interests, such as:
- Managing enquiries and customer relationships
- Improving our services and website
- Enforcing or defending legal rights
We ensure these interests do not override your rights and freedoms.
Legal Obligations
Where processing is required to comply with applicable laws (e.g. accounting or tax obligations).
8. Who We Share Your Personal Data With
We only share your personal data where necessary, including with:
- Trusted suppliers and contractors involved in surveys, deliveries, or installations
- Website and IT service providers (including Wix)
- Professional advisers (e.g. accountants or legal advisers) where required
We do not sell your personal data to third parties.
9. Where Your Data Is Stored
Our website is hosted on the Wix.com platform. Personal data may be stored through Wix’s secure servers, databases, and applications. Wix stores data on secure servers protected by firewalls and appropriate security measures.
10. Cookies and Website Analytics
Our website uses cookies and similar technologies to ensure it functions properly and to analyse website traffic.
Cookies may be used to:
- Remember user preferences
- Measure website performance and usage
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
11. How Long We Keep Your Data
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Meet legal, accounting or regulatory requirements
When personal data is no longer required, it is securely deleted or anonymised.
12. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.
14. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact: